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Arjun Yadav
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Available courses
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Learn how to configure a content source using APIs with SearchUnify's step-by-step guide. This course covers everything from authentication to setting up crawl frequencies and indexing, ensuring seamless integration of your data repositories into your search ecosystem.
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Learn how to configure Vimeo as a content source in SearchUnify to optimize your organization's search capabilities. This course guides you through establishing a connection, setting up crawl frequencies, selecting video properties for indexing, and using advanced features like Find and Replace. By the end, you'll be equipped to seamlessly integrate Vimeo, enhancing the discoverability of video content within your enterprise.
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Now that we are acquainted with SearchUnify and the functionality of search engines, let's delve into Content Sources in detail. In this course, we will discuss exactly where the data and information are being pulled from, providing comprehensive insights into Content Sources.
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Discover how to integrate Gainsight Customer Communities with SearchUnify for enhanced self-service solutions. This article guides you through the setup process, covering authentication, permissions, and configuring content types and crawl frequency. Learn to optimize your search ecosystem by connecting these powerful platforms, empowering users with a robust, centralized hub for community data.
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Learn how to configure Aha! as a content source in SearchUnify through the real-life scenario of Alex, a SearchUnify admin. This course covers connecting Aha!, setting crawl frequencies, selecting projects and idea fields for indexing, and troubleshooting. Discover how to use OAuth authentication and configure webhooks to capture real-time data, ensuring up-to-date search results. Follow Alex as he resolves issues and successfully integrates Aha! for seamless product idea indexing.
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Learn how to configure Box as a content source in SearchUnify. In this course, you’ll follow Maria, a SearchUnify admin, through the step-by-step process of connecting Box, setting crawl frequencies, selecting folders for indexing, and utilizing webhooks to ensure that all document changes—especially comments—are reflected in the SearchUnify index. Gain insights into troubleshooting indexing issues and maintaining efficient content synchronization between Box and SearchUnify.
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In this course, you will learn how to configure Confluence as a content source in SearchUnify. Using a real-world scenario with Alex, a SearchUnify admin, this guide walks through setting up connections, authentication methods, crawl frequencies, and indexing content. The course also covers best practices for syncing Confluence pages and blogs, ensuring efficient information retrieval. By the end, you'll be able to seamlessly integrate Confluence with SearchUnify.
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In this course, you will learn how to index Discourse as a content source within SearchUnify to enhance community-driven content discoverability. Through practical scenarios, the course demonstrates establishing a connection with Discourse, setting crawl frequencies, troubleshooting authentication issues, and selecting specific fields for indexing. By the end of this course, you’ll be able to integrate your Discourse platform with SearchUnify, enabling efficient indexing and retrieval of discussion content to boost search relevance across your digital ecosystem.
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In this course, you will learn how to configure Contentful as a content source within SearchUnify to improve content discoverability across digital platforms. The course covers the steps to establish a connection between Contentful and SearchUnify by retrieving necessary credentials, configuring crawl frequencies, selecting specific content types for indexing, and troubleshooting common connection and authentication issues. By the end of this lesson, you will understand how to keep Contentful content updated in SearchUnify with advanced crawl settings, ensuring relevant and accurate search results for users across your organization.
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In this course, you’ll learn how to configure Docebo as a content source in SearchUnify, enabling seamless access to LMS content for optimized search functionality. The course covers essential steps such as establishing a connection, managing permissions, setting crawl frequencies, troubleshooting authentication, and indexing content fields. Additionally, advanced features like real-time synchronization through webhooks and the "Find and Replace" feature for dynamic content updates are introduced. By the end of this course, you’ll be able to efficiently integrate Docebo with SearchUnify, keeping content fresh and accessible for learners and administrators.
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Learn how to efficiently integrate Document360 as a content source in SearchUnify with this detailed course. You'll discover how to establish connections, configure crawl frequencies, and index specific content types and fields from Document360. By the end of the course, you'll be able to enhance your search experience within SearchUnify using Document360's content.
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In this course, you will learn how to configure Dropbox as a content source in SearchUnify, including setting permissions, crawl frequency, and indexing fields and folders. Through a real-world scenario involving a SearchUnify admin, the course covers authentication steps, troubleshooting crawl issues, and utilizing features like Find and Replace for seamless searchability of Dropbox content.
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Learn how to configure GitHub as a content source in SearchUnify to make GitHub issues easily searchable within your organization. This course guides you through a scenario where Alex, a SearchUnify admin, tackles challenges like managing permissions and setting up real-time event subscriptions. By the end, you’ll know how to efficiently index GitHub data to optimize your search results.
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Unlock the intricacies of utilizing Google Drive as a content source with our comprehensive course. Master the seamless integration of Google Drive with SearchUnify, ensuring efficient indexing and enhanced search functionality for your organization. From establishing connections to managing permissions and ensuring data integrity, this course equips you with the skills needed to harness the power of Google Drive within SearchUnify. Join us and unleash the full potential of your content management system.
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Learn to configure Help Scout as a content source in SearchUnify. This course covers API-based authentication, crawl settings, content selection, manual crawls, and webhook setup for efficient indexing of Help Scout conversations and articles. Perfect for streamlining customer support searchability.
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Explore how to integrate Higher Logic Vanilla (formerly known as Vanilla Forums) with SearchUnify in this informative course. Designed for community managers and admins, you'll learn how to set up Higher Logic Vanilla as a content source, enhance search capabilities, and optimize user experience. Dive into step-by-step instructions on authentication setup, configuring crawl frequencies, selecting indexed content types, and utilizing webhooks for real-time data updates.
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Discover how SearchUnify seamlessly indexes issues stored in Jira Software instances in this comprehensive video tutorial course. Gain step-by-step insights into adding Jira as a content source in SearchUnify, ensuring efficient integration and access to Jira issues within your search platform.
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Discover how to seamlessly index your Khoros-powered community as a content source in SearchUnify through this step-by-step video tutorial. Gain comprehensive insights into the integration process, ensuring efficient access to your community content within the SearchUnify platform.
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This course teaches participants how to integrate Litmos, a SaaS-based Learning Management System (LMS), as a content source within SearchUnify. Topics covered include establishing connections, setting up crawl frequencies, selecting content types for indexing, and mapping fields between Litmos and SearchUnify for optimal search results. Through a scenario involving a SearchUnify admin troubleshooting user permissions, participants will learn how to resolve issues and configure Litmos for efficient content search.
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Learn how to integrate Marketo with SearchUnify in this detailed course. Designed for administrators like John, you'll discover step-by-step instructions on setting up Marketo as a content source, configuring crawl frequencies, and indexing essential customer data such as names, emails, and telephone numbers. Enhance data accessibility and streamline search capabilities within your organization.
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In this course, learn how to configure Monday.com as a content source in SearchUnify. Through a real-world scenario, follow Alex, a SearchUnify admin, as he navigates the process of establishing a connection, setting up crawl frequencies, and selecting content types for indexing. This course will equip you with the knowledge to effectively integrate Monday.com into your search ecosystem.
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In this course, you’ll learn how to configure RSS feeds as a content source in SearchUnify. You'll master setting up connections, crawl frequencies, and indexing relevant content fields like titles, descriptions, and links. Through a real-world scenario, you’ll also troubleshoot common challenges, ensuring that new RSS feed content is seamlessly indexed for searchability.
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In this course, you will learn how to seamlessly index Salesforce as a content source for your business in a step-by-step video tutorial. Gain practical insights into the integration process, ensuring efficient access to Salesforce data within your search platform.
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Learn how to seamlessly integrate ServiceNow as a content source in SearchUnify with our expert-led course. Designed for SearchUnify administrators, this course guides you through the entire process, from setting up connections to performing initial crawls and configuring content fields. By the end of the course, you’ll know how to enhance your organization’s search capabilities by indexing incidents, knowledge articles, and knowledge questions from ServiceNow.
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Learn how to seamlessly integrate SharePoint as a content source in SearchUnify by following a detailed step-by-step process. This course, featuring Alex, a SearchUnify admin, guides you through establishing connections, setting up crawl frequencies, defining content fields, and troubleshooting common issues. Perfect for admins looking to optimize SharePoint integration for enhanced search and indexing capabilities.
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In this course, you'll learn how to integrate Skilljar as a content source in SearchUnify. Follow Alex, the SearchUnify admin, as he configures Skilljar LMS to ensure that all stored data is effectively indexed and searchable. The course covers establishing connections, setting crawl frequencies, selecting fields, and using advanced features like Find and Replace for optimal content indexing.
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Unlock the power to search public and private Slack conversations directly from your SearchUnify search client by integrating Slack as a content source. This course guides you through the setup process, ensuring comprehensive indexing of Slack messages and enhancing data accessibility. Learn how to configure crawl frequencies, select channels, and enable event subscriptions for real-time updates.
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Learn how to seamlessly integrate your website's data into SearchUnify for enhanced search capabilities. This course guides you through the process of setting up your website as a content source, configuring crawl frequencies, and indexing specific sections or pages. Enhance user experience by efficiently managing and indexing website content.
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Explore how to effortlessly add Zendesk as a content source in SearchUnify and index posts, articles, and tickets stored in your Zendesk instance through this informative video tutorial. Gain valuable insights into the integration process, enabling efficient access to Zendesk content within the SearchUnify platform.
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This course, "Indexing Zoomin as a Content Source in SearchUnify," guides users through the process of integrating Zoomin with the SearchUnify platform to make Zoomin-stored documentation searchable. Participants will learn how to configure connections, set up crawl frequencies, select content types, and use advanced features like the "Find and Replace" tool. By the end, users will understand how to optimize Zoomin content for better search results.
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Learn how to integrate Moodle as a content source within SearchUnify to enhance search capabilities and user experience. This article provides a detailed, step-by-step guide on setting up Moodle, configuring crawl frequencies, and customizing search parameters.
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Learn how to seamlessly index Thought Industries as a content source with SearchUnify. This course guides you through the process, from establishing connections to setting up crawl frequencies and selecting fields for indexing. Users will gain insights into optimizing their search capabilities, ensuring all indexed files are accessible, and configuring crawl settings effectively.
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Embark on a journey to explore the world of Cognitive Search with this course on SearchUnify. Gain a deep understanding of SearchUnify's core functionality, terminology, and how to navigate your instance effectively. Whether you're new to SearchUnify or seeking to enhance your understanding, this course is designed to equip you with the knowledge needed to leverage the power of Cognitive Search.
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Explore the Knowbler Admin Panel module, offering an introduction to Knowbler's essential features such as the Home & Clients Tab, Analytics, Advanced Settings, Administration, and Large Language Model. Gain a comprehensive understanding of Knowbler's administrative capabilities in a concise overview.
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Embark on a journey through Knowbler in Microsoft Dynamics with detailed lessons on configuring and installing the platform. Explore the unique capabilities tailored for agents and its seamless integration within the Microsoft Dynamics ecosystem.
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This course provides a comprehensive overview of Knowbler, covering its essential features and functionalities. Users will learn how to configure Knowbler, install it in various platforms, and explore its capabilities for improving customer service.
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Start your journey with the Knowbler for Zendesk module. Master the essentials, from setting up and installing Knowbler in Zendesk, to exploring its agent-centric features seamlessly integrated within the Zendesk platform.
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In the Natural Language Processing (NLP) Manager course by SearchUnify, users will delve into the intricacies of NLP features aimed at enhancing the user experience. Through comprehensive lessons, participants will gain a deep understanding of various NLP techniques and tools provided by SearchUnify. From sentiment analysis to entity recognition, users will learn how to leverage these features effectively to optimize search results, improve user interactions, and ultimately enhance the overall user experience on their platform.
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Unlock the potential of Search Analytics Reports to enhance your search client's performance, identify knowledge base gaps, and analyze search behavior. This personalized and dynamic module, The Basics of Search Analytics, is designed to equip you with the essential skills needed to navigate and utilize Search Analytics effectively. Gain insights into search behavior analytics and learn strategies to optimize search performance for an exceptional SearchUnify user experience.
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Explore Content Gap Analysis detailed Reports in this lesson, uncovering insights to optimize your search client's content. Discover key metrics such as Searches with No Clicks and Sessions with Unsuccessful Searches, crucial for enhancing user experience.
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Explore the Conversions section in Search Analytics, which offers detailed reports highlighting gaps in the search process by tracking user behavior and click relevancy. Dive into each report to gain a comprehensive understanding.
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Explore Overview Reports to gain detailed analytics on search and learner behavior, serving as a one-stop solution for assessing search performance health. In this course, users will delve into utilizing these reports effectively, gaining insights into search behavior analytics and learning strategies for improving overall search performance.
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Dive deep into the world of Cognitive Search with this course on SearchUnify, where you'll understand its core functionality and basic terminology. Explore your instance thoroughly, gaining valuable insights into harnessing the power of SearchUnify for optimized search experiences.
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Learn in a step-by-step video tutorial how to easily add Salesforce Internal Users Search Client!
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Discover how to seamlessly add Zendesk as a content source in SearchUnify and index posts, articles, and tickets stored in your Zendesk instance through this informative video tutorial. Gain practical insights into the integration process, enabling efficient access to Zendesk content within the SearchUnify platform.
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This course provides a comprehensive exploration of the essential advanced search settings and configurations available in Search Client Configurations tab. Through detailed explanations and practical examples, participants will gain the knowledge and skills necessary to effectively customize and optimize the search experience for their users.
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Discover how to optimize your search experience with Content Sources Tab. In this comprehensive guide, users will learn how to customize search and configure content sources, set default preferences, merge results and facets, and create formulas for enhanced efficiency. With step-by-step lessons covering topics like customizing search client view and sharing results, this course empowers users to maximize their search capabilities effectively.
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Learn how to elevate user interaction in Search Client with Enhancing User Interaction course. Dive into valuable lessons covering end-user feedback to optimize content and search experience post-conversion. Explore Language Manager techniques to enhance multilingual capabilities and cater to diverse user preferences effectively. Empower your team with the knowledge to enhance user engagement and satisfaction through strategic implementation of these advanced features.
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This guide provides a quick and straightforward walkthrough on essential installation steps for Searchunify's Search Client in your Zendesk Console, ensuring a seamless integration for improved search capabilities.
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In this course, you will gain an understanding of the fundamental concepts and practices involved in managing search clients within the SearchUnify platform. The course provides a comprehensive overview of the process, from defining what it means to manage a search client to exploring the various settings and configurations available to administrators.
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Now that you have the necessary information about Cognitive Search and the data ready to be fetched through Content Sources, it's time to set up a search interface. In the Search Clients course, you will learn how to create a search interface that retrieves data when users enter keywords into the search bar.
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Embark on a journey of discovery with the Search Tuning course, designed to equip SearchUnify Admins with the tools and knowledge needed to fine-tune search results to meet specific requirements effectively. Dive into the intricacies of search optimization and learn how to ensure users always find the most relevant results for their search queries with ease. Through comprehensive lessons, users will explore techniques for customizing search results and enhancing the overall search experience for their users.
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Explore the cutting-edge world of Federated Retrieval Augmented Generation (FRAG) with SearchUnify’s comprehensive course. Learn the evolution from traditional retrieval systems to modern FRAG, understand its importance in enhancing search technologies, and discover the integration of natural language generation and federated learning. Dive into the implementation of FRAG in real-world applications like SUVA and Agent Helper. Gain practical insights into the architecture, benefits, and advanced features of FRAG, empowering you to leverage this innovative technology for enhanced information retrieval and generation.
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This course covers Adapters, Theme Editors, and SUVA Languages, helping users customize their SUVA chatbot for easy integration into platforms like Salesforce, SearchUnify, and Zendesk.
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Prepare to dive into the SearchUnify Virtual Assistant (SUVA) course, where you'll explore the fundamentals and capabilities of the SUVA chatbot.
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Dive into the SUVA Analytics course, emphasizing a comprehensive analytics section to gain valuable insights. Enhance your skills in analyzing user interactions and optimizing the performance of SearchUnify Virtual Assistance.
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Discover the details of SearchUnify Virtual Assistance in this course, focusing on Virtual Agent Installation, Intents & Utterances, Entities, and Storyboard/User Feedback.
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This Learning Path guides you, lesson by lesson, towards the complete understanding of Search Analytics in SearchUnify and how you can utilize it optimally. This learning path has separate modules of Search Analytics already placed in order for your guided learning.
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Successful search is every admin's dream to enhance their ROI. In this article, learn about the best practices to achieve this goal effectively. Explore proven strategies and techniques that administrators can implement to optimize search functionality, improve user experience, and ultimately drive ROI. In this article, users will discover best practices for achieving successful search and enhancing ROI. They will explore proven strategies and techniques to optimize search functionality, improve user experience, and drive measurable returns on investment.
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Discover effective strategies for optimizing search results with comprehensive search tips. This article explores the importance of utilizing search tips to enhance search accuracy and user satisfaction. Learn common search errors to avoid, best practices for implementing tips, and advanced search techniques such as wildcard and phrase searches.
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Learn how to optimize your search results page with SearchUnify in this comprehensive guide. Discover best practices for designing user-friendly interfaces, implementing facets and filters, integrating recommendations, and enhancing search precision. This article covers everything you need to create an effective and personalized search experience, ensuring user satisfaction and engagement.
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This article discusses the best practices around data crawling for content sources in SearchUnify. Explore effective strategies and techniques to optimize data crawling processes, ensuring accurate and comprehensive indexing of content sources for improved search results and user experiences. In this article, users will discover best practices for data crawling in SearchUnify. They will explore effective strategies and techniques to optimize data crawling processes, ensuring accurate and comprehensive indexing of content sources. By implementing these best practices, users can improve search results and enhance user experiences.
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This article provides efficient tips to increase content findability on your support center or community search. Explore features from SearchUnify that can boost findability, enabling users to locate relevant content effortlessly and enhancing overall user experience. In this article, users will discover efficient tips for improving content findability on their support center or community search. They will explore features offered by SearchUnify that can enhance findability, enabling users to locate relevant content quickly and easily, thus improving overall user experience.
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Learn the key differences between keyword search and neural search in this insightful article. Understand their unique strengths, limitations, and ideal applications. Discover how traditional keyword search matches exact terms while neural search leverages machine learning for semantic understanding and contextual awareness, enhancing search relevance and user experience.
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Discover key features of SU Community, including AI-driven recommendations, direct page views, and more, to enhance user engagement and create an immersive experience. Unlock the potential of these features for a truly engaging user experience.
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SearchUnify is a powerful platform that enhances search functionality, making it more efficient and user-friendly. However, like any software, users may encounter issues from time to time. In this article, we will guide you through troubleshooting five common SearchUnify issues step by step, ensuring a seamless user experience and optimal performance. In this article, users will gain insights into troubleshooting common SearchUnify issues, ensuring uninterrupted usage and optimal performance. They will learn step-by-step solutions to resolve five common issues, empowering them to overcome challenges efficiently and maintain a smooth user experience.
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Discover how Agentic AI is redefining enterprise support automation by cutting resolution time, enhancing CX, and enabling proactive problem-solving at scale. Read on to know how SearchUnify makes it real.
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Master crawling frequency in SearchUnify with our comprehensive guide. Learn how to optimize update intervals for various content sources—from high-frequency APIs to daily website updates—to keep your search results current without overloading resources. Discover manual versus automated crawling methods, benefits of real-time updates via webhooks, and the efficiency of the new Temp Index feature.
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Unlock the power of SearchUnify in minutes and elevate self-service capabilities to meet diverse user needs while outperforming competitors. This article provides insights into leveraging AI capabilities and scalability offered by SearchUnify for rapid enhancement of self-service platforms.
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Discover the revolutionary SearchUnify GPT™ technology and how it transforms information retrieval processes. Explore its functionalities, implementation areas, and the benefits it offers businesses. Learn how to implement SearchUnify GPT™ and leverage its advanced capabilities for enhanced customer support, knowledge management, e-commerce, healthcare, and more.
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Discover how to monitor SUVA performance with analytics reports and insights. Learn to interpret conversations and intents data to optimize chatbot interactions and enhance user experience. Dive into session feedback analysis, emoticon ratings, and strategies for continuous improvement. Unlock the secrets to boosting chatbot efficiency and user engagement.
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Dive into the reasons behind your content not appearing in search results and unlock effective solutions to overcome these issues, thereby boosting its online presence.
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Authentication of content sources is crucial when indexing multiple content sources. This article offers a quick overview of the authentication process for various content source types, helping you understand the required authentication methods to access and index data effectively. Users will gain insights into different authentication methods, enabling them to set up authentication for their content sources efficiently.
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This article outlines the key factors influencing document ranking in SearchUnify and how boosting scores can improve document visibility, relevance, and alignment with organizational priorities. It covers content relevance, keyword density, document freshness, user engagement, manual boosting, metadata, taxonomy, and synonyms. Best practices include strategic boosting, leveraging analytics, and ensuring consistent boosting logic across content sources to enhance search accuracy and user satisfaction.
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Discover the importance of multilingual support in the global tech landscape and gain insights into configuring it in SUVA for a diverse audience. In this article, users will gain an understanding of the significance of multilingual support in the global tech landscape. They will learn how to configure multilingual functionality in SUVA to cater to a diverse audience effectively. Additionally, users will discover the supported languages, prerequisites for configuration, and receive step-by-step guidance to seamlessly enable multilingual support.
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In this article, users will learn essential tips for efficiently debugging content sources like websites, Salesforce, YouTube, and more. It covers verifying user permissions, adjusting crawl frequency, configuring fields and objects, and resolving API-related issues. The article provides platform-specific troubleshooting advice to ensure seamless data crawling and indexing in SearchUnify. Follow these steps to keep your content up-to-date and avoid interruptions during indexing.
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This article guides users on customizing the Base Href in SearchUnify, enabling admins to tailor the display of links and titles in search results. It explains the benefits of customization, such as improving user experience and ensuring consistent, relevant URLs and titles. The article also provides step-by-step instructions for making these adjustments in the SearchUnify admin panel, including setting a custom base URL, modifying titles, testing changes, and reindexing content sources.
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Discover how the LLM-powered SearchUnify Virtual Assistant (SUVA) elevates customer service by delivering swift, accurate responses to user queries. Learn how SUVA's integration with advanced Language Models enhances customer interactions, improves efficiency, and boosts overall satisfaction. This article explores the features and benefits of SUVA, highlighting its role in transforming support experiences.
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Master the basics of crawl alerts and setting up email notifications for content source crawling in this course. Ensure timely alerts and effective monitoring of your content sources for seamless operation.
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Explore how the AI-powered Agent Helper enhances customer support efficiency in this comprehensive article. Learn about its real-time insights, customer sentiment analysis, and integration with Language Model technology (LLM) to empower support agents. Discover how Agent Helper optimizes support workflows, reduces resolution times, prevents escalations, and boosts customer satisfaction.
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Unlock the power of precision and relevance with SearchUnify's Federated Retrieval Augmented Generation (FRAG). This article explores how FRAG revolutionizes Large Language Models for accurate and contextually rich responses, setting a new standard in AI-driven knowledge extraction. Learn how FRAG enhances search results and elevates user experiences to unprecedented levels. In this article, users will discover the capabilities of SearchUnify's Federated Retrieval Augmented Generation (FRAG) and how it transforms Large Language Models for precise and contextually rich responses. They will learn about the impact of FRAG on search results and how it raises the bar for AI-driven knowledge extraction, ultimately enhancing user experiences.
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Discover how SearchUnify utilizes cutting-edge Large Language Models (LLMs), such as GPT-3, to revolutionize search relevance and accuracy. Explore various LLM-supported search features, including SearchUnify GPT™, similar searches, intelligent recommendations, auto boosting, semantic search, and rich snippets extraction. Elevate your organization's search experience with SearchUnify's advanced search functionalities powered by LLMs.
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Discover the art of refining search relevance with our comprehensive guide. Learn how to enhance user experience and productivity by fine-tuning search algorithms and configurations. From understanding user intent to optimizing data quality, indexing, and keyword strategies, we delve into essential techniques. Explore the importance of contextual search, user feedback, and performance monitoring to sustain excellence in relevance. With SearchUnify, master the strategies to boost search results and elevate user satisfaction.
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Learn how to effortlessly access analytical reports in SearchUnify, empowering you to optimize your knowledge management or self-service portal for better user experiences. This course provides step-by-step instructions to navigate analytical reports effectively, enabling users to make data-driven decisions and enhance user satisfaction.
Community Manager: Yes
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Foster community success by prioritizing user engagement, facilitating knowledge sharing, and implementing personalization strategies. Create an exceptional community experience today by focusing on these key elements.
Community Manager: Yes
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Explore the importance of Navigation Flow in SearchUnify Virtual Agent (SUVA) for effective case deflection. This article delves into how a well-structured chatbot navigation enhances user experience, accelerates response times, and diminishes reliance on human support, ultimately leading to optimal customer satisfaction. Users will understand the critical role of Navigation Flow in SUVA and how it contributes to effective case deflection. They will learn how to structure chatbot navigation to improve user experience, expedite responses, and reduce dependency on human support, resulting in enhanced customer satisfaction.
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Learn how to boost crawling performance in SearchUnify with our comprehensive guide. Discover strategies like enabling Smart Crawls, prioritizing content sources, and optimizing crawl frequency and depth. The article also covers scheduling, throttling, error handling, webhooks for real-time updates, and the use of sitemaps. Enhance your search engine’s efficiency and accuracy by implementing these practical tips.
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Learn how to optimize your support content with SearchUnify and effectively reduce your case volume while improving user satisfaction. This course provides actionable strategies and techniques to streamline support content, ensuring that users find relevant information quickly and easily. By implementing these optimization techniques, organizations can decrease their support ticket volume, enhance user satisfaction, and improve overall support efficiency.
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Learn how to effectively find and utilize CSS selectors for your website with our step-by-step guide. Discover how CSS selectors are crucial for web development, testing, and web scraping, and how they enhance functionality in SearchUnify. Follow our instructions to locate CSS selectors using browser Developer Tools, and integrate them seamlessly into your web projects for precise element targeting and enhanced automation.
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Learn how to identify and bridge search gaps effectively using analytics, content analysis, user feedback, and continuous monitoring in this article.
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Unlock the potential of your knowledge base with SUVA Chatbot! Learn how to enhance consumption through strategic redirects, article versions, analytics, and improved navigation. Elevate user engagement and foster continuous learning. Dive in now!
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This article explores content management strategies and best practices to boost user satisfaction and search success.
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Explore effective ways to manage content permissions in SearchUnify, ensuring a secure user experience. This course delves into methods at both the indexing and Search Client levels, allowing users to tailor content access seamlessly and maintain security.
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Explore the transformative impact of AI and machine learning on web crawling. This article highlights how AI enhances efficiency, content understanding, and data quality in web indexing. Learn about improved efficiency through predictive algorithms, better content analysis with NLP, adaptive learning, and enhanced scalability. Discover how these advancements lead to more accurate and relevant search results and the future of web crawling technology.
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Discover essential implementation considerations for transitioning to neural search in this comprehensive guide. Learn about data representation techniques, advanced indexing methods, algorithm selection, infrastructure integration, scalability, and ongoing maintenance. Equip yourself with actionable steps to optimize neural search, ensuring enhanced search quality and user satisfaction.
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This article provides strategies for effectively utilizing self-service search tools within the Service Console for agents. Users will learn actionable techniques aimed at enhancing productivity and streamlining support processes. By implementing these strategies, agents can efficiently find solutions and provide prompt assistance to customers, ultimately improving overall customer support performance.
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In large organizations with multiple business units or teams, managing user access is crucial. This article explores the Manage Users tab in SearchUnify, providing administrators with powerful tools to set access permissions. Users will learn how to prevent unintended interference between teams, ensuring smooth operations and security.
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This article serves as a guide to navigate through the Overview section of SearchUnify Analytics. Users will gain detailed insights on how to interpret the reports and extract valuable insights from them, enabling better decision-making and optimization strategies.
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Explore how customer support operates within SearchUnify, an AI-powered platform, to enhance user experience and satisfaction. This article delves into the importance of effective support, various support channels, and the metrics used to measure performance. Learn how intelligent search, chatbots, and skilled agents collaborate to deliver superior customer support.
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Unlock the power of Multi-Step Forms for enhanced case deflection and improved user satisfaction. In this course, users will learn how to optimize their support system by leveraging Multi-Step Forms effectively, resulting in a streamlined support process and higher levels of user satisfaction.
Community Manager: Yes
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Discover efficient content source crawling frequency in SearchUnify in this Quick Learning Article. Delve into the intricacies of setting up optimal crawling frequencies, address concerns about daily crawls, and gain insights into best practices for peak performance.
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Learn how to optimize knowledge management with Generative AI and SearchUnify in this insightful article. Discover how Knowbler, a SearchUnify application, enhances the efficiency of creating detailed and clear resolution articles within the customer support environment. By leveraging ML-powered quality checks and real-time LLM integration, organizations can streamline content creation, improve agent productivity, and build a valuable knowledge resource.
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Unlock the full potential of SUVA's storyboard feature with expert strategies outlined in this article. Learn how to create personalized and engaging chatbot experiences. Elevate your virtual assistant and delight users with seamless interactions tailored to their needs.
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Discover key features of SU Community, including AI-driven recommendations, direct page views, and more, to enhance user engagement and create an immersive experience. Unlock the potential of these features for a truly engaging user experience.
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Begin your SearchUnify journey with ease through this comprehensive guide covering Admin Panel basics, setting up content sources, installing search clients, optimization, and more. Users will learn essential skills and techniques to navigate and leverage the full potential of SearchUnify effectively.
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This article explores the critical support metrics SaaS organizations must monitor to drive optimal performance and business outcomes. Learn how to track key metrics like Customer Satisfaction (CSAT), Customer Effort Score (CES), Premium Customer Retention, and more. Discover how leveraging these metrics can improve operations, increase ROI, and enhance customer satisfaction, ultimately contributing to business growth.
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Explore the transformative benefits of taxonomy and content annotation in this course. Learn how structured annotation streamlines information organization, enhances searchability, and elevates productivity across SearchUnify.
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Deploying SearchUnify can significantly boost your organization's search capabilities, but careful planning and execution are crucial to avoid common pitfalls. This guide provides a comprehensive overview of effective implementation strategies, from requirement gathering to user acceptance testing. Learn how to enhance search relevance, customize the UI, ensure data integrity, and more, ensuring a smooth and successful deployment.
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Discover the best practices for optimizing personalization in SUVA through UI configurations. Learn how to integrate branding elements, strategically place the chatbot, customize welcome messages, incorporate quick access buttons, provide visual feedback, and implement feedback rating widgets.
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Discover how SearchUnify's Faceted Search revolutionizes information discovery in the digital age. This article delves into the key features and benefits of faceted search, including personalized auto-facets, enhanced data exploration, and real-time analytics. Learn how this advanced tool streamlines search experiences, boosts user engagement, and ensures quick access to precise information, making it indispensable for organizations.
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This article offers insights into taxonomy in SearchUnify, highlighting its role in enhancing search relevance and content discoverability. It covers key aspects such as content annotation, NER, product mapping, and synonym handling. Real-world use cases are explored, such as addressing challenges in product tagging and facet merging across multiple content sources. The article also provides solutions for resolving taxonomy-related issues to improve search performance and streamline user experiences.
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Unlock content control using SearchUnify's 'Create Formula' feature. This guide provides use cases and illustrative examples of the same, enabling precise document visibility tailored to your preferences.
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Elevate your content management system with this concise guide, simplifying the process of effective data categorization. Discover the importance of taxonomy in content annotation, explore its use cases, and learn how to insert entities and values to streamline content annotation effortlessly.
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In today's digital landscape, user experience (UX) is paramount for the success of any software application, especially chatbots like SUVA. Effective personalization not only enhances user satisfaction but also boosts engagement and efficiency. To achieve optimal personalization in SUVA, it's crucial to implement UI configurations that align with best practices. Here are some key recommendations:
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Discover how Second Level Search can enhance self-service, decrease support cases, and cultivate a more satisfied user base. In this article, users will explore the benefits of Second Level Search and learn how to implement it effectively to improve customer satisfaction and support efficiency.
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Discover how cultivating efficiency, minimizing frustration, and nurturing trust in the case logging process establish lasting customer relationships. This article explores the pivotal role of an efficient and user-friendly case logging process in fostering positive customer experiences and building long-term relationships. By streamlining the process and ensuring transparency, organizations can reduce customer frustration, boost satisfaction levels, and instill trust, thus laying the foundation for enduring customer loyalty.
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Discover how to design an advanced learning platform with AI and cognitive search to enhance customer education and drive business growth. Join experts Lisa Dubernard from Appium, Jaime Barrilleaux from EBSCO Information Services, and Anirudh Parihar from SearchUnify as they share insights, strategies, and success stories.
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Learn how Flexera leverages SearchUnify to achieve a 40% self-service conversion rate. Austin Grimes, Sr. Community Manager at Flexera, explains how SearchUnify connects their community, acts as an essential infrastructure, and streamlines knowledge base management. Discover how this integration reduces the need for multiple platforms and enhances support team efficiency.
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SearchUnify's innovative Federated Retrieval Augmented Generation (FRAG) approach is designed to augment LLMs with a 360-degree view of enterprise knowledge, ensuring more accurate and relevant responses. In this video, learn about this cutting edge technology from SearchUnify's CTO - Vishal Sharma.
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Discover how Knowbler enhances knowledge workflows and improves support outcomes. This video features conversations with Syntellis’s customer support team, demonstrating how Knowbler has made it easier for them to efficiently create, publish, and attach articles.
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Learn from Brian Oblinger about leveraging LLM applications to enhance online communities. In this video, he discusses the benefits and practical applications of large language models (LLMs) in community management and engagement. Users will gain insights into how LLMs can transform community interactions and drive growth.
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Watch the SearchUnify Knowbler product demonstration to see how this tool revolutionizes knowledge management. This video discussion covers the features and benefits of Knowbler, showcasing its impact on enhancing workflows and support outcomes. In this video, users will get a comprehensive overview of Knowbler’s functionalities from the product manager itself.
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Dive deep into the future of virtual assistants with SUVA Chronicles. In this video course, users will see in-depth analysis of the next generation of virtual assistants, their capabilities, and potential impact. Users will also learn about advanced features and the evolving role of virtual assistants in various sectors.
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