Role Based Learning Arrow Down
  • Community Manager (27)
  • Knowledge Manager (23)
  • Marketing Professionals (19)
  • Support Agent (8)
  • Support Manager (21)

Best Practices & Tips

Arrow Down
  • all(8)

Courses

Arrow Down
  • content(1)
  • content sources(34)
  • introduction to searchunify(1)
  • knowbler(4)
  • llm(1)
  • nlp manager(1)
  • searchunify federated retr(1)
  • suva(4)

Learning Paths

Arrow Down
  • all(2)

Quick Learning Articles

Arrow Down
  • all(53)
  • analytics(3)
  • community(2)
  • content & content sources(8)
  • getting started with searchunify(5)
  • large language model(2)
  • support(4)
  • suva(8)

Video Library

Arrow Down
  • all(7)
Course Image

Knowbler Augumenting Knowledge Workflows and Elevating Support Outcomes for Syntellis

Discover how Knowbler enhances knowledge workflows and improves support outcomes. This video features conversations with Syntellis’s customer support team, demonstrating how Knowbler has made it easier for them to efficiently create, publish, and attach articles.

Course Image

Video Library

Course Image

Leveraging LLM Applications for Online Communities - Brian Oblinger

Learn from Brian Oblinger about leveraging LLM applications to enhance online communities. In this video, he discusses the benefits and practical applications of large language models (LLMs) in community management and engagement. Users will gain insights into how LLMs can transform community interactions and drive growth.

Course Image

Video Library

Course Image

SUVA Chronicles: Deep dive into the next generation of Virtual Assistants

Dive deep into the future of virtual assistants with SUVA Chronicles. In this video course, users will see in-depth analysis of the next generation of virtual assistants, their capabilities, and potential impact. Users will also learn about advanced features and the evolving role of virtual assistants in various sectors.

Course Image

Video Library

Course Image

Understanding Agentic AI: The Engine Behind Intelligent Support Automation

Discover how Agentic AI is redefining enterprise support automation by cutting resolution time, enhancing CX, and enabling proactive problem-solving at scale. Read on to know how SearchUnify makes it real.

Course Image

Quick Learning Articles

Course Image

Agentic AI: Top Use Cases for Smarter Customer Service

Course Image

Quick Learning Articles

Course Image

Indexing Stack Overflow as a content source

Course Image

Courses

Course Image

Indexing Higher Logic Thrive as a Content

Course Image

Courses

Course Image

Decoding How SearchUnify Is Powering Smarter AI with MCP

Course Image

Quick Learning Articles

Course Image

MCP in Action: Real-World Use Cases with SearchUnify’s Agentic AI Solutions

Course Image

Quick Learning Articles

Course Image

LLM Integration in SearchUnify Apps: Transforming Customer Support

Transform customer support with LLM integration in SearchUnify'apps, like SUVA, Knowbler, Escalation Predictor, Agent Helper, and seamless cross-app capabilities.

Course Image

Courses

Course Image

How SearchUnify's Agentic AI Drives the Shift from Reactive to Proactive

Traditional AI reacts to user input, while Agentic AI proactively anticipates needs and takes goal-driven actions. The article highlights how SearchUnify uses Agentic AI to enhance enterprise support through intelligent agents like SearchUnifyGPT, Agent Helper, SUVA, Cognitive Search, and Knowbler. These tools enable proactive knowledge delivery, faster resolutions, and intelligent automation. The shift from reactive to proactive AI improves user experience and operational efficiency.

Course Image

Quick Learning Articles

Showing 121-131 of 131 items